Terms & Conditions

This website is operated by ForMySpares Limited. Throughout the site, the terms “we”, “us” and “our” refer to ForMySpares Limited. ForMySpares Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Terms of Contract

Orders that are placed via telephone or via our website www.formyspares.co.uk will be treated as an action as an offer to buy. A confirmation will be sent to you via email once your order has been placed, upon this we enter into a contract with yourself.

Product specification and suitability
  • Product information and model compatibility is what is currently best available at a given time period. For My Spares shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. Any ordered items that unsuitable due to product description will be refunded in full upon the return of the item. For further information please refer to our returns & refunds page.

  • The Manufacturer names displayed on our website are used for reference purposes only. Products that are listed as a genuine manufacturer parts are made by the manufacturer and compatible parts listed are suitable with the manufacturer’s appliance model number.

  • ForMySpares cannot be made liable for any damage caused by fitting a spare part. We recommend that spare parts are fitted by a competent person in accordance with the manufacture’s specifications.

  • Prior to installing a part please ensure you have read your warranty conditions as a qualified technicians maybe required to fix the appliance for some manufacturers guarantees. For My Spares cannot be held liable if the appliance is damaged or the warranty is voided.

Delivery times
  • We endeavour to advertise the availability of our products and aim to despatch all product at the advertised time. The estimated delivery time is 2 - 5 working days. In case of a delay we will inform you via email and despatch your order as soon as stock is available. Please note orders with multiple items may be despatched separately.

  • Customers have the right to cancel delayed orders by contacting us. ForMySpares cannot be made liable for any delayed product that has been ordered.

  • There may be some instances where a product has become obsolete or discontinued. If this is to arise we will offer you an alternative product if available or a refund.

Payment
  • We accept the following payment methods Visa, Visa Electron, MasterCard or PayPal via our secure checkout. The name on your statement will appear as ForMySpares Limited.

  • All prices quoted on our website include VAT at UK rates. Payment is taken at the point of ordering. For any supply issue with your order and you wish to cancel please contact our customer services team.

  • International orders outside of the UK may be subject to import and tax duties at their relevant customs. Please be aware that any additional charges for clearance are your responsibility.

Delivery
  • The majority of our items are delivered via Royal Mail but there may be instances where we use alternative courier companies.

     

  • For UK and Republic of Ireland orders to be classed as “lost in transit” please allow two weeks from the date of despatch. For all other international countries please allow three weeks.

International Orders

We are unable to accept orders from the following countries:

  • Cote d'Ivoire (Ivory Coast)

  • Cuba

  • Democratic Republic of Congo

  • Former Republic of Yugoslavia

  • Iran

  • Iraq

  • Lebanon

  • Liberia

  • Myanmar

  • North Korea (Democratic People's Republic of Korea)

  • Sudan

  • Syria

  • Zimbabwe

Cancellation
  • If you wish to cancel any orders please contact our customer services. Orders that have already been despatched can be returned via the return process.

Returns
  • We understand that you may need to return an item to us and for this we have tried to make our returns process as simple as possible for our customers.

  • Item(s) returned in accordance with our Terms & Conditions shall be refunded or exchanged if applicable. Processing of refunds will take 14 days once the item(s) have been received back to us. Refund will be made using the original payment method.

  • You have 14 days to cancel or to request a return for your order. If you wish to do this please contact our customer services team. When contacting us please ensure you have your order number and the item(s) you wish to return available. Once we have all the information we will issue you a returns number.

  • If you no longer require the item or ordered the incorrect item, please return it in a re-saleable condition (including product packaging, documentation etc). Please note that the costs of returning your item(s) must be paid by you.

  • For faulty products we will pay the cost of the return and refund you upon processing the return. Please note for hygiene reasons we do not accept returns for shaver heads tooth brush heads and perishable goods.

  • Please ensure that you obtain a proof of postage for any returns in case your item(s) are lost in the post.

Warranty
  • You have 12 months guarantee from delivery for a refund or replacement if a fault should arise.

  • The guarantee period for consumables and parts fitted internally is three months from the date of delivery provided they are fitted by a trained professional or competent person.

  • This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Reviews & Comments

We permit you to leave reviews on our website. Whilst we do not regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review you understand that what you have submitted is not copyright protected and you are permitting its appearance on the ForMySpares website.

Liability

ForMySpares shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights

Use of Website Content
  • All content included in this site, text and graphics (including copyright), is owned and controlled by ForMySpares Ltd. In accessing the ForMySpares web pages, you agree that you may only read, print or download the content of this website solely for personal and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these ForMySpares pages for any other purpose whatsoever, in any medium, without the prior written permission of ForMySpares Ltd. If you use, or permit to be used, any content whether product or advice related, be it copied, adapted, modified or otherwise, for any non-personal or commercial purpose in any medium including text, images or video, you agree that any such use will be subject to a minimum charge of £1000 per item per month backdated to when the use commenced, and that you will comply with any request from ForMySpares to permanently modify or remove such content from display or use.

  • You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

Privacy disclaimer
  • Your personal information will be held and used by ForMySpares and selected companies acting on our behalf.

  • Telephone calls to our Call Centre may be monitored or recorded for training purposes.

  • ForMySpares maintains a strict privacy policy in full accordance with the Data Protection Act 1998, the full details of which are available on the privacy policy page of our website.

  • We expect you to maintain the confidentiality of your username and password for your ForMySpares online account.